Troubleshooting
This domain does not exists
If you're attempting to connect to a server and get the This domain does not exist error, it indicates that the domain or direct IP address you're trying to connect to is pointing to our network.
However, the domain name is not configured to route traffic to any upstream, as it is not a configured Virtual Host.
Why could this happen?
- You may be connecting to one of our direct IP addresses.
- You may be directly connecting to your Ingress CNAME (e.g.
4ad5fbc204275071.cust.tunnel.v4guard.io). - You may have not configured a VirtualHost for the domain name.
- You may have setup a SRV pointing directly to your Ingress CNAME.
How to fix it?
- Ensure that you have configured a VirtualHost for the domain name.
- Ensure that you have not setup a SRV pointing directly to your Ingress CNAME, instead configure a VirtualHost on a subdomain and point the SRV to that subdomain (e.g.
java.example.cominstead of4ad5fbc204275071.cust.tunnel.v4guard.io). - Ensure that you didn't misspell the domain name, and that it is correctly configured in your DNS records.
Still having issues?
If you're still having issues, please contact our support for further assistance.
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